Even in these challenging times, being close to our customers is our priority by providing a competent and cost effective service.
That’s why we launched a Remote Factory Acceptance service (Remote FAT), which allows our customers to actively attend any machinery validation process provided for the ultimate in-house procedure, without leaving their own premises.
The teleport to our production site will be a platform of flexible and customizable digital solutions. This brand new digital experience wipes out physical distances, placing us closer to our customers to support them in reaching their goals.
Project completions and delivery deadlines met despite travel restrictions linked to the current COVID-19 emergency.
Intercontinental flights and laboured transfers are made unnecessary by the virtualization of processes, which become matter-of-factly time and cost effective.
The remote FAT makes the validation processes remarkably simple, tearing down all of the bureaucratic and logistic obstacles, such as having international visas issued on time.
The whole process is live streamed and recorded, for the customer to keep, and have it available at any time in case they need it.
A streaming platform connects all of the involved offices and the production site, for effortless interactions among the attendees.
A digital direction taking advantage of one or more HQ cameras allows the customer to witness all of the scheduled tests live, at the highest video quality, and also to check the validation documents.
Moreover, the simultaneous interaction with the FAT manager and the test executors is delivered through an audio system of microphones and wireless headphones.
