WE NEVER LET YOU DOWN
Our goal is to settle a trusting relationship with our customers.
Their everyday challenges are ours too, and we work in synergy to overcome any problem in the shortest time. We customize our service agreements to meet specific demands, offering our assistance both remotely and on-site, also taking advantage of a network of remarkably experienced partners all over the world.
OUR KNOW-HOW AT YOUR CONVENIENCE
Our users must be able to take advantage of our solutions at their best, this is paramount to us. This is why we promote training programmes taking place both hands-on and at our premises, making our product specialists knowledge available to the trainees.
READY TO BRING YOU THE BEST SOLUTIONS
Your demands are analysed by specialized teams to bring you the most efficient and effective solutions. If you’re ready to develop your latest idea or brand new project, we’re positively looking forward to discussing it with you!
FROM IDEA TO PROTOTYPE
This kind of service is usually recommended in case a customized solution is needed. A prototype implementation allows to carry out all of the required and necessary usability tests in advance, avoiding expensive alterations during the production process.
READY TO GO
Before the installation process, our project managers will inspect the site to make sure the installation team is given the best working conditions. Installation and launch are paramount to make sure everything is properly working and also to gain our users trust, by making them comfortably rely on our personnel proficiency, professionalism, collaboration and congeniality.
We support the customer all through the production of their laboratory qualification and validation papers and certificates, including the DQ (Design Qualification) documentary evidence.
We also supply a FAT (Factory Acceptance Test) validation support performed before the product is delivered to the customer, and a SAT (Site Acceptance Test) validation protocol carried out at the customer’s premises, after the equipment is installed.
As an option we can also offer: